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Privacy policy

Last updated: 7 October 2026

Who is responsible

Sonmotion BV (trading as WebStart Guides), [COMPANY ADDRESS], VAT BE1018346184, is responsible for your personal data. Questions: [email protected].

What we collect and why

  • Orders: your first and last name, email address, country and order history, to deliver your purchase, apply the correct VAT, send your order confirmation and give support (legal basis: performance of a contract and legal obligations).
  • Payments: handled by Stripe. We never see or store your full card details (legal basis: performance of a contract).
  • Marketing emails: only if you tick the box at checkout, we use your name and email address to send tips and news about new guides. You can unsubscribe at any time via the link in every email (legal basis: consent).
  • Contact form and email: your name, email address and message, to answer your question (legal basis: legitimate interest).
  • Technical data: IP address and browser information in server logs, to keep the website secure and working (legal basis: legitimate interest).

Cookies

We only use cookies that are needed for the website and the shop to work, such as the shopping cart and checkout session. We do not use advertising or tracking cookies. If this changes, we will ask for your consent first.

Who we share data with

Only with service providers that help us run this website: our hosting provider, Stripe for payments and our email provider. They process data on our instructions. We never sell your data.

How long we keep it

Order and invoice data are kept as long as Belgian accounting and tax law requires. Marketing data is kept until you unsubscribe. Contact messages are deleted once your question has been handled, unless they relate to an order.

Your rights

You can ask to see, correct, delete or export your data, withdraw your consent, or object to its use. Email [email protected]. You can also file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), www.dataprotectionauthority.be.